Politique de remboursement

Right of cancellation for consumers
(A consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity.)

A. Cancellation policy

Right of cancellation
You have the right to cancel this contract within 14 days without stating any reasons.

The cancellation period will expire after 14 days from the day

- on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, provided that you have ordered one or more goods in a single order and that these goods are delivered in a single delivery;

- on which you or a third party named by you, who is not the carrier, has taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;

- on which you or a third party named by you, who is not the carrier, has taken possession of the last partial consignment or the last item, provided that you have ordered goods that are delivered in several partial consignments or items;

To exercise your right of cancellation, you must inform us (email address: info@360-grad-fitness.de) by means of a clear declaration of your decision to cancel this contract.
You can use the attached sample cancellation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you revoke this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to revoke this contract. We will use the same means of payment for this repayment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the 14-day period.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or expiry reasons

The right of cancellation does not apply to contracts

- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of cancellation expires prematurely in the case of contracts

- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
Please note:
We love our environment and want to protect it. Therefore, we do not enclose return labels with our parcels. You have to bear the costs of the return shipment.

1. Please pack all returned items in their original packaging in your parcel.
2. Enclose your delivery note or please fill out this form and either email it to us (copy and paste) or print it out and enclose it with the parcel.
Form:
I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Reason for return:
(1- Don't like it, 2- too big, 3- too small, 4- delayed delivery, 5- damaged)
________________________________________________________
Signature of consumer(s) (only for written notification)
_________________________
Date
(*) Delete as applicable

Please note that you can only register a return once. If you forgot to register a product, simply enclose it with the box. If you decide you want to keep one of the items you registered, do not send it back.

The refund will be made to the original payment method within a maximum of 14 working days after receipt and inspection of the goods by our external logistics provider.

Cancellation policy for digital content

Right of cancellation
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise your right of cancellation, you must inform us (email address: info@360-grad-fitness.de) of your decision to cancel this contract by means of a clear statement. You may use the attached model cancellation form, but this is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such repayment using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged for such repayment.

Grounds for expiry

The right of cancellation shall expire in the case of a contract for the supply of digital content not supplied on a tangible medium if the trader has begun to fulfil the contract after the consumer

1. has expressly consented to the trader beginning to fulfil the contract before the end of the cancellation period and
2. has confirmed that they are aware that they will lose their right of cancellation once the contract begins to be fulfilled.