FAQ
Orders & Shopping
Can I Change or Cancel My Order?
Can I Change or Cancel My Order?
If you made a mistake, please contact us as soon as possible. As long as the order has not yet been processed, we will try to accommodate your request.
How Can I Track My Order?
How Can I Track My Order?
You will find a tracking number and a link to track your shipment in your shipping confirmation.
What If There's a Problem with My Order?
What If There's a Problem with My Order?
Please contact our customer service as soon as possible – we'll take care of it. Simply email us at info@360gradfitness.de.
I Haven't Received My Complete Order?
I Haven't Received My Complete Order?
Sometimes items are shipped separately. Please check your shipping confirmation – or contact us, and we'll clarify it for you.
Returns & Exchanges
What Is Your Return Policy?
What Is Your Return Policy?
You can return items within the statutory period. The goods should be unused, in original condition, and with proof of purchase.
How Do I Initiate a Return?
How Do I Initiate a Return?
Contact our support with your order number and the reason for the return. We will then send you detailed instructions.
Can I Exchange an Item Instead of Returning It?
Can I Exchange an Item Instead of Returning It?
Yes, an exchange is possible for most products. Just tell us which item you would like instead.
How Long Does It Take to Process My Return or Exchange?
How Long Does It Take to Process My Return or Exchange?
Once your return has been received, processing usually takes a few business days. Refunds will be issued to your original payment method.
Shipping & Tracking
How Long Does Shipping Take?
How Long Does Shipping Take?
After your order is processed, shipping usually takes a few business days – depending on your location.
Do You Offer Express Shipping?
Do You Offer Express Shipping?
Depending on availability, you can choose a faster shipping method at checkout.
Can I Change My Delivery Address After Placing an Order?
Can I Change My Delivery Address After Placing an Order?
As long as your order has not yet been processed, please contact our support to update the address.